What information do we collect?

From time to time, you will be asked to submit personal information about yourself in order to receive or use services on our platform. The information includes: name, email address, phone number, postal address, vehicle registration number.

We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UAE General Data Protection Regulation (UAE GDPR).

We do not collect or request Sensitive Personal Data from you. Sensitive Personal Data includes personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership; genetic and biometric data (when processed to uniquely identify an individual) and data concerning health or sexual orientation.

Users aged 16 years and under

If you are 16 or under you must have permission from a parent or guardian before you give us personal information. If we find that we have received information from you without the appropriate consent, we reserve the right to cancel all transactions and services and remove all personal data that you have supplied. You will be able to re-submit the information when you have the required permission.

How do we collect information from you?

We ask you for information about you, your location and your vehicle when you use our platform, email or call us.

How and why your personal information will be used?

Under data protection law, we can only use your personal data if we have a proper reason, e.g.:

• where you have given consent;
• to comply with our legal and regulatory obligations;
• for the performance of a contract with you or to take steps at your request before entering into a contract; or
• for our legitimate interests or those of a third party

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own.

We will use information collected when you use the website for price enquiry and/or make a booking on our platform:

• to present you with garages and services relevant to you;
• to ensure that the service you have asked for is correctly delivered and managed;
• to maintain your account on YallaFixMyCar;
• to ask you to review the service you received. You are under no obligation to respond to this invitation;
• where we share your vehicle registration number and postcode with a participating garage, to allow them to offer you products or other promotions, if they have a previous relationship with you. We require your consent for this purpose.

Where do we store your data?

Personal data may be held at our offices and those of our service providers such as our data storage service providers and email marketing provider.

Our service providers may be based outside the UAE.

Who Do We Share Your Data With?

When you make a booking or make an enquiry including but not restricted to the entry of a registration number, we share this data and where required to make a booking any personal information you have provided with a garage. The garage receiving either the registration number or personal data is responsible for handling your information in accordance with the law. We remind all garages subscribing to our platform of their responsibilities to you. By submitting your registration number and any personal data to us, you consent to such transfers taking place.

How Long Do We Keep Your Data?

When you create an account on YallaFixMyCar, we retain your personal data until such time as you close your account or the personal data which we have collected from you is no longer required in order to perform the action or supply the service which you originally requested. Thereafter, we will keep your personal data for as long as is necessary:

• to respond to any questions, complaints or claims made by you or on your behalf;
• to show that we treated you fairly;
• to keep records required by law.

We will delete or anonymise your personal data within a reasonable period where you have not created an account.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request us for copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email address:info@yallafixmycar.com

Cookies

Like many other providers, our platform uses cookies. Cookies are small pieces of text data sent from a platform and stored on your browser. This allows our platform to recognise you when you visit the site again. They are used to collect statistical information about visits to our platform, or to remember your preferences from previous visits. Cookies do not store personally identifiable information.

If you refuse a cookie it may prevent the proper operation of the site or even prevent your access to certain areas.

For more details, please see our Cookie Policy.

Links to other platforms

Our platforms may contain links to other sites outside the group. YallaFixMyCar is not responsible for the privacy and security of these sites. This privacy policy applies only to this platform.

Your Responsibilities

If you communicate with us by email over the Internet you should be aware that the nature of the Internet is such that unencrypted communication may not be secure and may pass through several different countries en route to us. Please do not email us with confidential or sensitive information such as your credit card details. We cannot accept responsibility for unauthorised access to your information that is outside our control.
When you create an account on YallaFixMyCar, you should use a password that provides an adequate level of security. You are responsible for keeping your password safe, and we ask you not to share your password with anyone.
We do not have access to your password, but if you lose it you may ask us to reset the password on your account.

How to access your personal information

If you believe that any of the data we hold about you is incorrect or being misused or want further information you may contact us at our email address :info@yallafixmycar.com with SubjectAccess To My Personal Information